# Glossary > Plain-English definitions of the technical terms you'll meet in these docs, with real-estate analogies. Every technical word you'll bump into across these docs, defined in plain English. You don't need to memorize any of this — it's here for the moment a term makes you pause. ## Connecting Claude ### MCP Short for Model Context Protocol — a shared standard that lets AI assistants like Claude plug into other software, the way a universal lockbox standard lets any agent open any listing. You never have to touch MCP directly; it's the plumbing behind the connection. ### Connector The link you add in Claude's settings that joins Claude to ActuallyCare. Think of it as saving a trusted contact in your phone: once it's added, Claude knows how to reach your CRM. ### URL A web address, like www.actuallycare.com. When a form asks for a URL, paste the full address exactly — every letter, dot, and slash matters. ### OAuth The secure handshake used when you connect: you log into ActuallyCare yourself and approve access, so Claude never sees or stores your password. It's like giving a showing service a lockbox code you can change anytime, instead of handing over your personal house key. ### Consent screen The approval page — titled "Grant Claude access to ActuallyCare" — that appears when you connect. It lists exactly what Claude will be allowed to do, and nothing is shared until you say yes. Details on the [permissions and safety](/agents/permissions-and-safety) page. ### Token A temporary digital pass Claude uses to prove it's allowed into your account. Like a day pass at a gated community, it expires (after 24 hours) and renews itself automatically, so you're not asked to re-approve. ## Working with your data ### CRM Customer relationship management software — the system that holds your clients, leads, escrows, listings, and appointments. ActuallyCare is your CRM. ### Tool One specific action Claude can take in your CRM, like "look up a client" or "list my escrows." There are tools covering every part of the CRM — the full list is in the [tools reference](/tools). ### Prompt (built-in) A ready-made conversation starter you can pick from a menu in Claude (behind the **+** or sliders icon near the message box) instead of typing from scratch — like a daily summary or a commission report. Browse them all at [prompts](/prompts). ### Draft Words Claude writes for you — an email, a text, a call script — that go nowhere until you approve them. Claude holds the pen; you hold the send button. ### Archive vs delete Archiving tucks a record out of sight but keeps it, like moving a closed file to the storage room — you can restore it later. Deleting actually removes it, which is why Claude always asks you to confirm before deleting anything. ## Developer words you might bump into ### API A doorway that lets one piece of software talk to another. Developers use ActuallyCare's API to build custom integrations — as an agent using Claude, you'll never need it. ### API key A long secret code that lets a program through that doorway — an API key is like a gate code for software. Your Claude connection doesn't use one; you log in with your normal account instead. ### Webhook A way for ActuallyCare to notify other software the instant something happens — like an automatic text alert when a showing is requested, except the "text" goes to another program. ### Machine-readable Formatted for software to read rather than people — tidy and structured instead of pretty. Some pages on this site have machine-readable versions so other programs (and AIs) can use them. ### Raw Markdown The plain-text version of a page, with simple symbols standing in for formatting (like `**asterisks**` for bold). It's handy when you want to copy a whole docs page into a chat with Claude without the styling getting in the way.