# draft_call_script

> Draft a phone call script for the user to reference during a call.

<!-- Source: https://docs.actuallycare.com/tools/communication/draft_call_script -->

Draft a phone call script for the user to reference during a call. Use this when the user asks you to prepare talking points, a call script, or help them plan a phone conversation. The script will appear as an interactive card in the chat with a Copy button and a Log Call button. Include a clear opening, key talking points, and suggested close. Tailor the script to real estate contexts: listing presentations, offer discussions, follow-ups, check-ins, etc.

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `contact_name` | string | Yes | Full name of the person being called. · Max length: 200 |
| `phone` | string | No | Phone number to call. Format: (555) 123-4567 or 5551234567. · Format: Phone number |
| `purpose` | string | Yes | Brief purpose of the call. E.g., "Follow up on offer", "Listing presentation", "Check-in after closing". · Max length: 500 |
| `script` | string | Yes | The full call script. Include greeting, key discussion points, objection handling, and closing. · Max length: 10000 |
| `talking_points` | array of strings | No | Key talking points as a bulleted list. Quick-reference items the agent can glance at during the call. · Max items: 20 |
| `contact_id` | string | No | UUID of the contact being called. Used to link the call log after the conversation. · Format: UUID |

## Example prompts

- "Prep a call script for my listing presentation with the Whitfields tonight."
- "Give me talking points for calling the Garcias about lowering their price to 589k."

## Safety

**Draft only.** Prepares a draft for your review — nothing is sent until you approve it.